Terms & Conditions

Terms and Conditions

In response to the Covid-19 pandemic we are introducing an exceptional amendment to the The Mountain Lodge Company Ltd’s TERMS AND CONDITIONS.

amendment comes in to effect if one or more of the following conditions are met:

1.The resort of Morzine-Avoriaz is closed due to Covid-19

2.If travel restrictions are imposed due to Covid-19 that STOP your ability to travel to Morzine

3.If The Mountain Lodge accommodation is closed due to Covid-19

If none of the above conditions are met our standard terms and conditions apply.

Our Covid-19 policy allows you to either

a) cancel your holiday in which case we will refund to you what you have paid us to date minus a 25% administration fee up to a maximum of £200 per person that you have booked for


b) , if you have paid in full or part paid at the date of the Covid 19 related closure you can transfer your holiday to an alternative winter season with us within 36 months of your original holiday date and to an available week of the equivalent value. If you elect to transfer your holiday, then we will deduct an administration fee of 20% of the value of each person’s holiday with us up to a maximum of £150 per person.

When you take your alternative holiday with us you will need to pay the extra costs that are incurred as a result of any RPI increase in the costs of your equivalent holiday and also make up the difference incurred by the deduction of the admin cost above.

If you have only made a part payment of your holiday costs at the date that the Covid-19 related closure or travel restrictions are imposed and which are likely to last until the date of your holiday, then the part payment will be credited towards the costs of an alternative winter season holiday with us within 36 months of your original holiday date and we will deduct an administration fee of 20% of the entire cost of your holiday up to a maximum of £150 per person.

If you are already in the resort accommodation at the time of closure a calculation will be made pro-rata regarding your accommodation costs to reflect your early departure and the resulting amount can be transferred as a part payment towards another holiday with us within 36 months of the date of cancellation.

If you have to quarantine/self isolate in our accommodation for a period of time in excess of your booked holiday dates, you agree that you will be responsible for all accommodation and catering costs that are incurred at a cost price to us for the excess time you spend with us.


We will endeavour to make your trip as safe as possible, but not all risks, dangers and hazards can be anticipated or avoided.

You confirm that you are aware that skiing/snowboarding/ mountain biking is a hazardous sport that includes certain risks and dangers, including the risk of serious injury. You accept full

responsibility for the risks inherent in skiing/snowboarding/ mountain biking and the ski area/mountain environment for you and the rest of your party and you agree that The Mountain Lodge Company Ltd and their employees, agents, contractors, officers, and owners have no liability to you for any, injury or damage resulting from any cause, including negligence, which arises out of your participation in the above activities.

We will use reasonable care in the performance of our duties under this Agreement and will only be responsible for injury sustained to you or a member of your party whilst on our premises if the same is caused as a direct result of negligence on our part in the performance of our duties.

In the event of death or personal injury to yourself or any of your party traveling with us under your booking we do not accept liability if such death or personal injury is not through any fault of ours or our suppliers or is due to circumstances which we could not reasonably have foreseen or have avoided.


If you book ski schools; equipment hire; creche or other resort related services as a result of a recommendation by us, you understand that these services will be supplied to you by a third party supplier (“Third Party”) and your contract for those services will be with that Third Party. The Third Party’s own terms and conditions will apply to that booking/service. We do not act as agent for that Third Party and we have no liability in relation to these services or for the acts or omissions of the Third Party or any supplier(s) or other person(s) or party(ies) connected with them.


Chalet Holidays

A deposit of £150 per person is required at the time of booking and by making a booking with us, you confirm that you have

secured for yourself and all members of your party have secured adequate travel and injury /medical insurance that includes winter sports to cover your holiday.

A second payment of £300 per person is due 8 weeks prior to the arrival date.

The final balance is due 4 weeks prior to the booked arrival date. Should the booking be made within 4 weeks of the date of arrival, the full amount is payable immediately.

No contract shall exist between the Mountain Lodge Company Ltd and yourself until these terms and conditions have been accepted and the booking has been confirmed.


By the Mountain Lodge Company Ltd – In the unlikely event of The Mountain Lodge Company Ltd having to cancel/change your holiday details for reasons other than force majeure/Covid 19, you will be notified as soon as possible and will have the choice of the following, as applicable:

A – accepting the change.
B – accepting an alternative holiday with us at no extra cost.
C – cancelling your holiday, in which case we will offer you a full refund.

By you – If you are obliged to cancel your booking you must inform the Mountain Lodge Company Ltd in writing immediately at info@themountainlodgecompany.com. In all cases your deposit will be forfeited and you will become liable for charges on the following scale:

Over 10 weeks before arrival date – deposit only. Under 8 weeks – £450
. Under 4 weeks – 100% of the holiday cost.

By Force Majeure – Further, the Mountain Lodge Company Ltd shall not be liable and shall be entitled to full payment if a

holiday is cancelled due to unforeseeable circumstances, beyond its reasonable control which could not have been avoided even if all due care had been exercised. This includes, but is not limited to, exceptional, severe or adverse weather conditions, compliance with requests of the police, law enforcers, customs officers or other government official, war or threat of war, riot, strike, civil unrest, industrial action, vandalism, act or threat of terrorism, any force majeure event (including any act of God or natural disaster).


Whilst on the Mountain Lodge Company Ltd’s property all clients are expected to behave in an orderly and acceptable manner. Should their behaviour threaten the condition of the accommodation or, in the opinion of the Mountain Lodge Company Ltd, seriously impair the enjoyment of other guests, the Mountain Lodge Company LTD reserves the right to refuse to further accommodate the guilty party and contractual obligations will be terminated with no refunds. Card details will be recorded at check in as a security deposit against any costs of any damage caused to the property or any of the furniture/ bed linen/towels/equipment in the property.


The Mountain Lodge Company Ltd will not be held responsible for any theft or loss of personal possessions from our premises / vehicles. Whilst we will endeavour to ensure the security of personal possessions of the party, we cannot guarantee it. Please be aware of this fact and leave expensive / personally valuable items at home.


We operate a strictly no smoking or vaping policy in all our vehicles and inside our accommodation facilities. If people wish to smoke or vape they must do so outside of these areas. If it is found that you have smoked or vaped within our

accommodation you will be liable to a cleaning charge of up to £500.00.


(Applicable to Winter Chalet Holidays Only).
For selected chalet holidays The Mountain Lodge Company Ltd provides a FREE support and backup vehicle, the use of this vehicle is taken entirely at your own risk and the Mountain Lodge Company Ltd take no responsibility for death or personal injury caused through the use of this transportation unless the same is caused by the negligence of the Mountain Lodge Company Ltd.

Please note that the use of the support/back up vehicle is provided free of charge and does not form part of the holiday cost.


On arrival your room will be available after 16.00. On the departure day you must vacate your room by 09:00. If required storage facilities for luggage will be provided on the departure day.

Please note these times have recently been updated due to the Covid-19 pandemic.

Luggage is left in the storage facility at your own risk


Everyone booking a Mountain Lodge Company holiday must have winter sports holiday insurance (including cancelation cover for non Covid 19 related reasons). Such insurance to be taken out within 7 days of booking confirmation.

If, on arrival in the resort, you are found to have insufficient cover you will be obliged to purchase a suitable insurance policy immediately.


Any client who loses or damages any of the Mountain Lodge Company Ltd’s furniture/bed linen/towels/ equipment etc. will be charged by the Mountain Lodge Company Ltd for the appropriate replacement or repair cost of that equipment as determined by the Mountain Lodge Company Ltd.


Any complaints should be made clear to chalet staff as soon as possible, preferably in resort, or to our office no later than 14 days after returning to the UK.


It is your responsibility to be in possession of a valid passport and/or any visa necessary for you and each member of your party. If you do not have a British or EC passport, please be sure to check visa requirements for the countries you will be visiting.

Remember, most flights are to Geneva in Switzerland which is not an EU member.


themountainlodgecompany.com website information is correct to the best of the Mountain Lodge Company Ltd knowledge at the time of your booking . Information relating to the resort cannot be guaranteed since changes can occur at any time outside the control of the Mountain Lodge Company Ltd.


Applicable to Winter Chalet Holidays Only

Winter airport transfers will be provided by the Mountain Lodge Company Ltd or an approved third party partner.

All of your inbound and outbound flight details must be provided

to us no later than 20 days prior to arrival date.

You will be met at Geneva Airport upon arrival by the Mountain Lodge Company Ltd or a third party partner representative. They will co-ordinate your exit from the airport and get you quickly on your way to Morzine.

As with our current transfer program you may be required to wait up to one hour in the coffee bar for your transfer.

If your flight is delayed and you miss your transfer, you will be allocated a seat on the next available transfer unless a private transfer has been requested.

On clear days the normal transfer time from Geneva to Morzine is 1hr 15mins. We allow 4 hours prior to your departure time. Due to extreme mountain conditions during the season this is not always possible. Therefore occasionally we have to allow 4+ hours to transport you safely back which includes adequate time to check-in.

We will always allow adequate time to get you safely and on time to the airport. However, there can be unforeseen exceptional circumstances that mean you miss your flight or train. Please note that for any costs incurred by you if you miss your flight will need to be claimed by you against your holiday insurance. We will provide any paperwork required to support your claim.

16. Hot tub

Use of the hot tub is at your own risk and The Mountain Lodge Company Ltd accepts no responsibility for accidents, illnesses or injuries sustained while using these facilities.

Please observe notices in the chalets regarding permitted use and take care to comply with any rules and safety recommendations made including any Covid 19 protocols.

It is your sole responsibility to follow any instructions provided

regarding use of such facilities and children under 12 must be supervised by an adult in the your party at all times.

You are advised to take extra care when exiting or entering outdoor spa facilities in sub-zero temperatures.

Please note that hot tubs are normally out of use for at least one day per week while they are cleaned and also may need to be closed at any time due to Covid 19 issues. Should any leisure facility at our chalets become unavailable for any reason during your stay, we cannot guarantee being able to repair or replace it during your holiday and we do not offer compensation for inconvenience or curtailed use in such an event.

17. Internet Usage Policy

Wi-Fi and Internet Access – By using our Wi-Fi or Internet PC Service you automatically agree to the terms and conditions of use below (the “Terms”). If you do not agree to all of the Terms, please do not use the Service.

Internet Services

The Mountain Lodge Company Ltd provides you with access to the internet in most parts of the building. By accessing the service using either medium you are agreeing to obey the terms and conditions listed below (the “Terms”). If you do not agree to the terms, please do not access the service.

Fair Use – We would like to ensure that all of our guests have an enjoyable internet experience whilst staying with us. We have therefore implemented a ‘fair use’ policy to ensure that we can continue to provide a fast and reliable service.

We may monitor the performance of our network and the use of it by our guests. If we notice that a guest is using it in excess of what is expected from reasonable normal use and where such excessive use is affecting other guests, particularly during busy times, we may restrict usage. If you do not use file sharing software or download large files from the internet then you should not be affected by our fair use policy. However, if it

becomes clear that heavy downloading, peer-to- peer networking, or excessive streaming (i.e. more than simply streaming programme content from websites such as BBC iPlayer, 4 On Demand, or itv.com) is taking place then we may contact you to ask you to reduce your use to allow our other customers to share the system fairly. If you continue to do so, or if you persistently exceed normal use to the extent that it affects our network and other user’s enjoyment of the service, then we reserve the right to restrict or deny you access to the network.

Our Obligations to You – We will use our reasonable endeavours to ensure that you are provided with, uninterrupted service 24 hours a day. We will not be liable however, for any reason if the service is not available at any time for any period, nor for any loss of data or damage to the

equipment you suffer as a result of using our service. We may suspend access at any time and for any reason, including routine or emergency maintenance of the service. For this reason we strongly recommend that you regularly save any work you are doing whilst using the service.

Your Obligation to Us – The service we provide is intended to be used for general purposes, including accessing the World Wide Web, email, messaging services and chat rooms. You undertake to us that you will use the services responsibly and that you will behave in a lawful, honest and proper manner when accessing the services. Without prejudice to any other provision of this agreement, we may terminate your use of the service at any time without notice if we become aware of any behaviour that has a negative effect on our equipment or network or the use by other customers of our equipment or network or the internet in general, or which damages, or has the potential to damage, our reputation.

Without prejudice to the generality of the paragraph above, you may not: use the service for any illegal purpose (including but not limited to breaching any intellectual property or computer misuse legislation and downloading or uploading any illegal

material); send any unsolicited commercial email (or “spam”) or any activity relating to it; carry out any “hacking” activities such as attempting to access systems without authorisation or carry out denial of service attacks.

18. Governing Law and jurisdiction

These booking conditions and any matters arising from them are subject to and governed by UK Law and are subject to the jurisdiction of the UK Courts.